This Refund Policy (“Policy”) outlines the guidelines and procedures for requesting refunds for the SEO services provided by SEO Top-Up. By engaging our services, you agree to comply with and be bound by this Policy. If you do not agree with any of the terms or conditions outlined in this Policy, please refrain from using our services.
- Eligibility for Refunds
1.1 Service-Specific Eligibility Refund eligibility may vary depending on the specific SEO service provided. The details of refund eligibility for each service will be outlined in the agreement between SEO Top-Up and the client (“Client”).
1.2 Non-Performance If SEO Top-Up fails to deliver the agreed-upon services within the specified timeframes or according to the terms agreed upon in the service agreement, the Client may be eligible for a refund.
- Refund Request Process
2.1 Notification To request a refund, the Client must notify SEO Top-Up in writing, providing all relevant details regarding the reason for the refund request. The refund request should be submitted within the timeframe specified in the service agreement.
2.2 Evaluation Upon receiving the refund request, SEO Top-Up will evaluate the request based on the specific circumstances and the terms outlined in the service agreement. SEO Top-Up may require additional information or documentation to assess the validity of the refund request.
2.3 Resolution SEO Top-Up will notify the Client of the decision regarding the refund request. If approved, the refund will be processed promptly according to the agreed-upon method of payment.
- Refund Limitations
3.1 Non-Refundable Fees Certain fees, such as setup fees, administrative fees, or fees for non-performance-related services, may be non-refundable. The Client will be informed of any non-refundable fees prior to engaging our services.
3.2 Third-Party Costs SEO Top-Up is not responsible for any costs or fees associated with third-party services or products that the Client may have purchased independently. This includes, but is not limited to, domain registration fees or hosting fees.
- Dispute Resolution
4.1 Mediation In the event of a dispute regarding a refund request, both parties agree to attempt to resolve the issue amicably through good-faith negotiations or mediation.
4.2 Arbitration If mediation efforts fail to resolve the dispute, both parties agree to submit the matter to binding arbitration in accordance with the laws of Bangladesh.
- Changes to the Refund Policy
SEO Top-Up reserves the right to modify or amend this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is the responsibility of the Client to review this Policy periodically for updates.
- Contact Information
If you have any questions, concerns, or inquiries regarding this Refund Policy or our services, please contact us using the following information:
SEO Top-Up Address: Kushtia-7000, Dhaka, Bangladesh
Email: [email protected]
By engaging our services, you acknowledge that you have read, understood, and agreed to be bound by this Refund Policy.